Lab Services & Member Experience Specialist

onemedical; Tacoma (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

One Medical is seeking a Phlebotomist/Administrative Assistant (Lab Services Specialist/Member Support Specialist) to deliver venipuncture and front desk support, ensuring an exceptional patient experience. You will be the first point of contact and help keep the lobby on brand with the One Medical experience.

You will perform venipuncture across ages, handle administrative tasks, coordinate schedules, assist with billing questions, and use tools like EMR, Slack, G Suite and Zoom to stay

Qualifications

• Experience performing venipuncture and specimen collection.
• Excellent patient service and communication skills.
• Ability to manage front desk duties and scheduling.
• Familiarity with EMR and office IT tools.

Responsibilities

• Perform venipuncture and clerical support in the lab and front desk.
• Assist with scheduling, billing inquiries, and patient communications.
• Maintain inventory, lab processing, and sanitation standards.
• Use healthcare software and collaboration tools daily.

Skills

Phlebotomy

Customer service

Verbal and written communication

Team player

Problem solving

Tools

EMR system

Slack

G Suite

Zoom

Circulation

RingCentral

Job description

One Medical is seeking a Phlebotomist/Administrative Assistant (Lab Services Specialist/Member Support Specialist) to deliver venipuncture and front desk support, ensuring an exceptional patient experience. You will be the first point of contact and help keep the lobby on brand with the One Medical experience.

You will perform venipuncture across ages, handle administrative tasks, coordinate schedules, assist with billing questions, and use tools like EMR, Slack, G Suite and Zoom to stay