Phlebotomist & Front Desk Specialist - Patient Care

One Medical; Bethesda (MD); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Medical, Dental and Vision plans

Pre-Tax commuter benefits

PTO cash outs

Job summary

One Medical in Bethesda, MD is seeking a Phlebotomist/Front Desk (Lab Services Specialist/Member Support Specialist) to deliver venipuncture and clinical support while ensuring a warm, efficient patient experience at the front desk and in the lab.

You will master our technology suite and collaborate with providers and the virtual medical team to resolve patient needs, while upholding brand standards and a compassionate service ethos. This is a full-time role with 40 hours/week in-office.

Qualifications

• 6 months of relevant experience as Medical Assistant or Phlebotomist outside training/externship
• Strong customer service skills and ability to build relationships
• Strong written and verbal communication skills
• High School Diploma or equivalent
• Proficiency with multiple software systems and computer tech
• Experience working with diverse teams and remote collaboration
• Ability to stay composed during collection and deliver patient-centered care
• Adaptability and quick learning in changing environments

Responsibilities

• Provide venipuncture and clinical support services
• Handle front desk duties and patient intake to ensure a smooth visit
• Manage scheduling, insurance verification and follow-up communications
• Maintain specimen labeling, handling and processing standards
• Support providers and virtual care teams with clerical tasks
• Operate technology tools (Slack, G-suite, Zoom, EMR) for daily work
• Open/close the office and maintain a welcoming patient/employee space

Skills

Customer service

Communication

Team player

Empathy

Education

High school diploma

Tools

G-Suite

Slack

Zoom

EMR system

Job description

One Medical in Bethesda, MD is seeking a Phlebotomist/Front Desk (Lab Services Specialist/Member Support Specialist) to deliver venipuncture and clinical support while ensuring a warm, efficient patient experience at the front desk and in the lab.

You will master our technology suite and collaborate with providers and the virtual medical team to resolve patient needs, while upholding brand standards and a compassionate service ethos. This is a full-time role with 40 hours/week in-office.