Lab Services Specialist & Front Desk Champion

onemedical; Bethesda (MD); On-site; USD 25,000 - 33,000; Full time

Job summary

One Medical is seeking a Phlebotomist/Front Desk professional (Lab Services Specialist/Member Support Specialist) to deliver blood collection and allied clinical support while ensuring a seamless patient experience at the office. You will greet patients, collect specimens, manage schedules, and assist providers with administrative tasks.

You will need strong communication, empathy, and teamwork to support our labs, electronic medical record system, and patient outreach.

Qualifications

• Demonstrated ability to provide kind, efficient patient interactions.
• Experience handling clinical/administrative tasks in a healthcare setting.
• Strong verbal and written communication skills.

Responsibilities

• Deliver venipuncture services for a wide age range.
• Manage front desk tasks including check-in/out and scheduling.
• Support billing and insurance follow-up and patient communication.
• Maintain office space, supplies, and equipment and ensure proper labeling.

Skills

C-I-CARE framework

Venipuncture

Customer service

Billing knowledge

Tools

Slack

G-Suite

Zoom

Circulation

RingCentral

EMR system

Job description

One Medical is seeking a Phlebotomist/Front Desk professional (Lab Services Specialist/Member Support Specialist) to deliver blood collection and allied clinical support while ensuring a seamless patient experience at the office. You will greet patients, collect specimens, manage schedules, and assist providers with administrative tasks.

You will need strong communication, empathy, and teamwork to support our labs, electronic medical record system, and patient outreach.