Pharmacy Training & Compliance Lead

Hims & Hers; Mesa (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Hims & Hers is seeking a skilled Learning Lead, Pharmacy Technician to deliver and coordinate all training operations across Dispense & Fulfillment and pharmacy operations at an assigned site.

This role owns the full training lifecycle — scheduling, facilitation, documentation, and compliance — while maintaining an active floor presence to support operational teams and identify continuous improvement opportunities.

Qualifications

• Active registration as a Pharmacy Technician in the state of employment required.
• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Experience with LMS platforms for training administration, tracking, and reporting.
• Familiarity with regulatory compliance, training documentation, and GDP.
• Strong organizational skills with the ability to manage schedules, records, and multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and relevant digital tools.
• Flexibility to work various schedules and shifts as needed for a 7-day operation.
• Strong knowledge of USP <797>, <795>, and <800> standards and cGMP regulations as they relate to training and compliance.

Responsibilities

• Facilitate training for new hires, cross-training, and ongoing development across assigned operational areas.
• Conduct remediation and retraining sessions as needed to address performance gaps or compliance issues.
• Develop and maintain the training schedule for new hires, cross-training, and annual training programs in coordination with site leadership.
• Maintain accurate training records, track completion rates, and ensure documentation aligns with GDP and regulatory requirements.
• Support audit readiness by maintaining up-to-date, accessible training records for regulatory and internal reviews.
• Utilize LMS platforms to assign, track, and report on training completion and effectiveness.
• Collaborate with Operations, Quality, Compliance, Safety, and HR to identify skill gaps and ensure training programs meet business and compliance needs.
• Audit tenured associates to ensure competencies are being met continuously.
• Maintain floor presence to retain process knowledge, identify training gaps, and support operational teams.
• Work with subject matter experts to ensure accuracy and relevance of training content.
• Create and update training materials ensuring content is current and compliant.
• Maintain daily communication with Operations, HR, Recruiting, and other teams to stay aligned on training priorities.
• Engage associates to build and maintain a strong safety culture.
• Support operational workflows by contributing to path and process tasks when training responsibilities are fulfilled.
• Ensure all training programs comply with USP, FDA, and state board of pharmacy requirements.

Skills

Facilitation

Presentation skills

LMS platforms

GDP regulatory knowledge

Organizational skills

Verbal & written communication

Microsoft Office

Schedule management

Cross-functional collaboration

Education

Active Pharmacy Technician registration

Bachelor's degree in Learning & Development or related field

Tools

LMS administration tools

Job description

Hims & Hers is seeking a skilled Learning Lead, Pharmacy Technician to deliver and coordinate all training operations across Dispense & Fulfillment and pharmacy operations at an assigned site.

This role owns the full training lifecycle — scheduling, facilitation, documentation, and compliance — while maintaining an active floor presence to support operational teams and identify continuous improvement opportunities.