Pharmacy Patient Support Specialist

externallincarecareers; Greensboro (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

externallincarecareers in Greensboro, NC, is seeking a front-line Customer Service Representative for pharmacy-related support. You will handle inbound/outbound calls, educate customers about products/services, and document interactions in our computerized system.

The role requires a High School Diploma or GED, basic computer entry, and the ability to verify demographic data and processes per physician orders.

Qualifications

• HS diploma or GED or 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and automated dialer systems.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in a computerized record-keeping system.
• Enters customer orders in a computerized system.
• Verifies and updates demographic information in computerized records.
• Read and analyze patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Assist with employee training.
• Calculate figures related to frequency and doses dispensed.
• Apply instructions from oral and written orders.

Skills

Communication skills

Customer service

Data entry

Documentation

Telephone etiquette

Team collaboration

Education

High School Diploma or GED

Computer entry required

Tools

Computerized records system

Job description

externallincarecareers in Greensboro, NC, is seeking a front-line Customer Service Representative for pharmacy-related support. You will handle inbound/outbound calls, educate customers about products/services, and document interactions in our computerized system.

The role requires a High School Diploma or GED, basic computer entry, and the ability to verify demographic data and processes per physician orders.