Pharmacy Services Manager - Lead Patient-Focused Operations

Rippling, Inc.; Pittsburgh (Allegheny County); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Generous PTO

Employer-paid premiums

HSA contribution

Parental leave

401(k) match

Transit benefits

Flexible work environment

Job summary

Free Market Health in Pittsburgh seeks a Pharmacy Services Manager to lead daily operations, coach staff, and optimize workflows to ensure timely patient care. You will build strong partnerships with pharmacy providers and internal teams, driving performance and data sharing improvements.

In this role you will guide prioritization, monitor outcomes, and escalate issues with clear recommendations, contributing to a growing healthcare technology platform that centers on patient needs.

Qualifications

• 4+ years of experience in pharmacy operations or related healthcare operations.
• Proven experience leading teams, coordinating workload, and coaching staff in a fast-paced setting.
• Knowledge of prescription workflows, claims remediation, and pharmacy data exchanges.

Responsibilities

• Direct the Pharmacy Services team, prioritizing daily workload to meet service expectations.
• Coach and support team members in Pharmacy Services processes and responsibilities.
• Set clear expectations and provide guidance to drive development and accountability.
• Build strong relationships with pharmacy partners through consistent communication and issue resolution.
• Coordinate with the Pharmacy Success team to improve data sharing and pharmacy engagement.
• Improve pharmacy workflows to increase efficiency and timely patient care.
• Monitor queues, turnaround times, and barriers; act to protect service delivery.
• Identify recurring trends or system issues affecting performance and data quality.
• Escalate significant risks with context and recommended actions.
• Collaborate across teams to strengthen processes and operational excellence.
• Maintain documentation and reporting on workload status and progress.

Skills

Pharmacy operations

Team leadership

Claims remediation

Pharmacy data exchange

Communication

Job description

Free Market Health in Pittsburgh seeks a Pharmacy Services Manager to lead daily operations, coach staff, and optimize workflows to ensure timely patient care. You will build strong partnerships with pharmacy providers and internal teams, driving performance and data sharing improvements.

In this role you will guide prioritization, monitor outcomes, and escalate issues with clear recommendations, contributing to a growing healthcare technology platform that centers on patient needs.