Pharmacy Services Lead: Patient-Centric Operations

Free Market Health; Pittsburgh (Allegheny County); On-site; USD 105,000 - 135,000; Full time

Benefits offered by this job

PTO (Generous)

Employer-paid health insurance

HSA contribution

Paid parental leave

401(k) match

Transportation and parking benefits

Collaborative work environment

Job summary

Free Market Health in Pittsburgh seeks a Pharmacy Services Manager to lead the daily work of the Pharmacy Services team and ensure patients receive timely, effective support. This role reports to the Director, Pharmacy Services and will guide a small team.

You will advise on workload priorities, strengthen team performance, and improve operational processes supporting prescription acquisition and claims remediation, acting as a bridge between FMH, pharmacy partners, and internal teams.

Qualifications

• Minimum of 4 years of experience in pharmacy operations or related field.
• Experience leading teams and coaching employees in fast-paced environments.
• Knowledge of prescription workflows, claims remediation, and data exchange.
• Strong written and verbal communication skills.
• Ability to identify trends and solve operational problems.
• Excellent organizational skills and attention to detail.
• Commitment to timely, patient-centered outcomes.

Responsibilities

• Lead the Pharmacy Services team's daily workload and priorities, ensuring responsibilities are completed efficiently and service expectations are met.
• Coach, train, and support team members across Pharmacy Services processes and responsibilities.
• Establish clear expectations and provide ongoing guidance and feedback that promote development, accountability, and strong performance.
• Build productive relationships with pharmacy partners through consistent communication and issue resolution.
• Coordinate with the Pharmacy Success team to support progress in data sharing and pharmacy engagement.
• Improve pharmacy-related workflows to increase efficiency and timely patient care.
• Monitor work queues, turnaround times, and workflow barriers, addressing issues affecting service delivery.
• Escalate significant risks and operational concerns with context and next steps.
• Collaborate across teams to strengthen processes and support operational excellence.
• Maintain accurate documentation and reporting related to workload status and progress.

Skills

Team leadership

Pharmacy operations

Workflow optimization

Communication

Job description

Free Market Health in Pittsburgh seeks a Pharmacy Services Manager to lead the daily work of the Pharmacy Services team and ensure patients receive timely, effective support. This role reports to the Director, Pharmacy Services and will guide a small team.

You will advise on workload priorities, strengthen team performance, and improve operational processes supporting prescription acquisition and claims remediation, acting as a bridge between FMH, pharmacy partners, and internal teams.