Pharmacy Operations Lead — Patient-Centered & Impactful

Rippling, Inc.; Pittsburgh (Allegheny County); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Generous PTO

100% employer-paid medical, dental, &

Vision premiums

Employer HSA contribution

Paid parental leave

401(k) match

Transportation and parking benefits

Flexible, collaborative work

Job summary

Free Market Health is looking for a Pharmacy Services Lead who can bring focus, sound judgment, and a team-first mindset to the day-to-day execution of pharmacy services operations. In this role, you will help monitor daily work, guide workflow adjustments, support team members, and step in as a first point of escalation when complex pharmacy issues or patient concerns arise.

This is a great opportunity for someone with pharmacy services or healthcare operations experience who is ready to take

Qualifications

• 2+ years of experience in pharmacy services, healthcare operations, or a related environment.
• Knowledge of pharmacy operations and the ability to learn new processes and systems quickly.
• Strong communication, problem-solving, and decision-making skills.
• The ability to assess situations, prioritize effectively, and take appropriate action.
• Strong attention to detail and a commitment to accurate, consistent work.

Responsibilities

• Monitor daily pharmacy services work and help ensure assigned tasks are completed by the end of the workday.
• Partner with Pharmacy Services Leads and Managers to rebalance assignments based on workload and operational priorities.
• Review assigned reports, identify issues, and coordinate follow-up.
• Serve as a first escalation point for complex pharmacy issues and patient concerns.
• Resolve issues within your scope and route cases to specialized teams when additional expertise is needed.
• Support the training and day-to-day development of Pharmacy Services Specialists.
• Promote a collaborative, accountable, and service-focused team environment.

Skills

Pharmacy operations

Healthcare operations

Strong communication

Problem-solving

Decision-making

Attention to detail

Customer-focused

Tools

Pharmacy systems

Microsoft Office

Job description

Free Market Health is looking for a Pharmacy Services Lead who can bring focus, sound judgment, and a team-first mindset to the day-to-day execution of pharmacy services operations. In this role, you will help monitor daily work, guide workflow adjustments, support team members, and step in as a first point of escalation when complex pharmacy issues or patient concerns arise.

This is a great opportunity for someone with pharmacy services or healthcare operations experience who is ready to take