Pharmacy Technician Lead — Specialty Ops & Impact

Rippling, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous PTO

Health insurance for individual

Employer HSA contribution

Paid parental leave

401(k) match

Transportation and parking benefits

Flexible work environment

Job summary

Free Market Health is seeking a Pharmacy Technician to join our Pittsburgh-based team. You will review prescriptions, resolve issues with providers and payers, and support prior authorizations to keep patient care moving smoothly.

Responsibilities include coordinating daily workflow, updating the Pharmacist in Charge, and identifying process improvements to enhance quality and efficiency. Strong attention to detail and collaboration are essential.

Qualifications

• Active Pennsylvania Pharmacy Technician license required.
• At least two years of pharmacy experience; specialty pharmacy experience preferred.
• Knowledge of drug nomenclature, medical terminology, dosing concepts, and patient care practices.
• Strong customer service, communication, organization, and data-entry skills.
• Ability to learn new technology and work through complex issues to resolution.
• Experience with prior authorizations and reviewing medical records for relevant clinical information is preferred.
• A collaborative, accountable approach without formal people-management responsibilities.

Responsibilities

• Review incoming prescriptions for accuracy, completeness, and fulfillment readiness.
• Resolve prescription issues by coordinating with providers, payers, dispensing pharmacies, pharmacists, and internal partners.
• Support benefit investigations and prior authorization activities by gathering and communicating required information.
• Coordinate daily technician workflow, monitor volume, and reassign tasks as business needs shift.
• Help maintain team coverage by tracking time-off requests and supporting schedule adjustments.
• Provide operational updates and reporting to the Pharmacist in Charge.
• Identify and recommend process improvements to enhance quality and patient experience.
• Follow procedures, regulatory standards, security policies, and compliance requirements.

Skills

Pharmacy license (PA)

Pharmacy experience

Drug nomenclature knowledge

Medical terminology

Dosing concepts

Patient care practices

Customer service

Communication skills

Data entry

Prior authorizations experience

Team collaboration

Job description

Free Market Health is seeking a Pharmacy Technician to join our Pittsburgh-based team. You will review prescriptions, resolve issues with providers and payers, and support prior authorizations to keep patient care moving smoothly.

Responsibilities include coordinating daily workflow, updating the Pharmacist in Charge, and identifying process improvements to enhance quality and efficiency. Strong attention to detail and collaboration are essential.