Pharmacy Services Specialist — Patient-Focused Support

Rippling, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous PTO

Employer-paid health

HSA contribution

Parental leave

401(k) match

Transportation benefits

Flexible environment

Job summary

Free Market Health is seeking a Pharmacy Services Specialist to serve as a first point of contact for pharmacy and specialty practice customers in Pittsburgh. You will resolve inquiries, monitor queues, and help keep day-to-day operations moving smoothly, delivering timely, accurate support.

Your responsiveness, sound judgment, and commitment to quality service will shape the customer experience on the FMH platform. Experience in customer service and healthcare helpful.

Qualifications

• 1 year of professional work experience.
• Experience providing customer service to internal and external stakeholders.
• Strong verbal and written communication skills, professional and confidential communication.
• Basic proficiency with Microsoft Windows, Microsoft Office Suite, and similar systems.
• Strong organization and ability to manage multiple tasks independently.

Responsibilities

• Provide primary support by resolving customer issues and managing high-priority cases.
• Monitor program support queues to ensure timely response and resolution.
• Escalate issues to specialized teams to ensure proper handling.
• Review reports and complete follow-up actions to support workflows.
• Identify opportunities for additional training and communicate insights to leadership.
• Use required systems and applications to perform daily responsibilities.

Skills

Customer service

Communication skills

MS Office

Organizational skills

Problem solving

Tools

Microsoft Windows

Microsoft Office Suite

CRM systems

Job description

Free Market Health is seeking a Pharmacy Services Specialist to serve as a first point of contact for pharmacy and specialty practice customers in Pittsburgh. You will resolve inquiries, monitor queues, and help keep day-to-day operations moving smoothly, delivering timely, accurate support.

Your responsiveness, sound judgment, and commitment to quality service will shape the customer experience on the FMH platform. Experience in customer service and healthcare helpful.