Pharmacy Customer Support Specialist

externallincarecareers; New Bern (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Coverage

Paid Time Off

Retirement Savings

Tuition Reimbursement

Job summary

externallincarecareers in New Bern, NC is seeking a detail-oriented team member to support pharmacy operations and customer service. You will communicate with customers by phone, document calls, enter orders, and verify demographic data in our systems.

This role may involve training others and handling dosage and frequency references with accuracy. Requirements include a high school diploma or GED, basic computer entry skills, and the ability to meet licensing requirements for the location.

Qualifications

• High School Diploma or GED or 1-3 months related experience and/or training
• Data entry Required
• Licensing requirements may apply by location

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer communication

Call handling

Documentation

Team support

Education

High School Diploma or GED

1-3 months related experience/training

Tools

Data entry

Job description

externallincarecareers in New Bern, NC is seeking a detail-oriented team member to support pharmacy operations and customer service. You will communicate with customers by phone, document calls, enter orders, and verify demographic data in our systems.

This role may involve training others and handling dosage and frequency references with accuracy. Requirements include a high school diploma or GED, basic computer entry skills, and the ability to meet licensing requirements for the location.