Pharmacy Customer Care Specialist

Talentify; Greensboro (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition reimbursement

Employee referral program

Employee discounts

Retirement savings

Job summary

Talentify is seeking a customer-facing role in Greensboro, NC focused on answering questions, resolving issues, and supporting ongoing product/service needs in a pharmacy-related environment.

The position requires a High School Diploma or GED, basic computer entry skills, and the ability to follow physician orders. Training may be provided, and duties include order entry and maintaining accurate demographic records.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Pharmacy terminology

Customer communication

Training support

Dose calculation

Document analysis

Oral/written instructions

Education

High School Diploma or GED

Tools

Computer entry

Job description

Talentify is seeking a customer-facing role in Greensboro, NC focused on answering questions, resolving issues, and supporting ongoing product/service needs in a pharmacy-related environment.

The position requires a High School Diploma or GED, basic computer entry skills, and the ability to follow physician orders. Training may be provided, and duties include order entry and maintaining accurate demographic records.