Customer Experience Technician

Belmar Pharmacy; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

PTO and holidays

Referral bonuses

Prescription access

Job summary

Belmar Pharmacy in Wisconsin is seeking a Customer Experience Technician to deliver superior customer service, handle high-volume phone calls, and enter data for orders in our dispensing system. You will work with pharmacy staff to ensure patient confidentiality and accurate processing of prescriptions.

Role supports frontline operations, collaborates with providers and patients, and upholds our commitment to excellence in patient care.

Qualifications

• Current pharmacy technician certification or registration as required by state employment (if applicable).
• Excellent customer service, communication, and attention to detail.
• Experience with data entry and Microsoft Office products.

Responsibilities

• Demonstrate knowledge of pharmacy rules and regulations.
• Interpret faxes, escripts, verbal and written prescription orders.
• Input information into the dispensing software and process orders.
• Charge credit cards for orders and provide excellent customer service.
• Handle high-volume patient calls and process refill requests.
• Maintain patient confidentiality and follow company policies.

Skills

Customer service

Communication

Data entry

Team player

Math skills

Education

High School Diploma or equivalent

Tools

Dispensing software

Job description

About this position

Since our beginning in 1985, Belmar Pharma Solutions has emerged as an industry pioneer, creating compounded medications tailored to meet individual patient needs. Today, we operate trusted Compounding Centers of Excellence across the country. Our 503A pharmacies serve healthcare providers and patients in all 50 states, Washington D.C. and Puerto Rico. Our two 503B outsourcing facilities compound manufacture hormones to meet the needs of clinical practices, delivering to 48 states.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider’ offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Qualifications

• Current Pharmacy Technician certification or registration as required by the state of employment
• High School Diploma or equivalent
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred