Pharmacy Customer Experience Specialist

Belmar Pharmacy; Golden (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k) with 5% match

Paid time off

Holidays

Referral bonus $500

Free or reduced-cost prescriptions

Job summary

Belmar Pharma Solutions in Golden, CO seeks a Customer Experience Technician to deliver superior patient care and manage high-volume calls and data entry. You will interpret orders, enter data, and handle payments while upholding patient confidentiality and company policies.

The role requires strong communication, empathy, teamwork, and attention to detail, with experience in retail pharmacy preferred. Join a company investing in benefits and caregiver excellence.

Qualifications

• High School Diploma or equivalent
• Current tech certification or registration as required by the state of employment
• Excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider's offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company's patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Skills

Customer service

Empathy

Excellent communication

Active listening

Attention to detail

Problem solving

Teamwork

Math skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Data entry

Email

Internet

Job description

Belmar Pharma Solutions in Golden, CO seeks a Customer Experience Technician to deliver superior patient care and manage high-volume calls and data entry. You will interpret orders, enter data, and handle payments while upholding patient confidentiality and company policies.

The role requires strong communication, empathy, teamwork, and attention to detail, with experience in retail pharmacy preferred. Join a company investing in benefits and caregiver excellence.