Pharmacy Customer Experience Specialist

Belmar Pharmacy; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

PTO and holidays

Referral bonuses

Prescription access

Job summary

Belmar Pharmacy in Wisconsin is seeking a Customer Experience Technician to deliver superior customer service, handle high-volume phone calls, and enter data for orders in our dispensing system. You will work with pharmacy staff to ensure patient confidentiality and accurate processing of prescriptions.

Role supports frontline operations, collaborates with providers and patients, and upholds our commitment to excellence in patient care.

Qualifications

• Current pharmacy technician certification or registration as required by state employment (if applicable).
• Excellent customer service, communication, and attention to detail.
• Experience with data entry and Microsoft Office products.

Responsibilities

• Demonstrate knowledge of pharmacy rules and regulations.
• Interpret faxes, escripts, verbal and written prescription orders.
• Input information into the dispensing software and process orders.
• Charge credit cards for orders and provide excellent customer service.
• Handle high-volume patient calls and process refill requests.
• Maintain patient confidentiality and follow company policies.

Skills

Customer service

Communication

Data entry

Team player

Math skills

Education

High School Diploma or equivalent

Tools

Dispensing software

Job description

Belmar Pharmacy in Wisconsin is seeking a Customer Experience Technician to deliver superior customer service, handle high-volume phone calls, and enter data for orders in our dispensing system. You will work with pharmacy staff to ensure patient confidentiality and accurate processing of prescriptions.

Role supports frontline operations, collaborates with providers and patients, and upholds our commitment to excellence in patient care.