Pharmacy Customer Experience Specialist

Belmar Pharma Solutions; Odessa (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401(k) with 5% match

Paid time off & holidays

Referral bonuses

Prescription benefits

Job summary

Belmar Pharma Solutions in Odessa, FL, is seeking a Customer Experience Technician to deliver superior service and support for patients and providers. You will handle high-volume calls, process orders, and enter data into our dispensing system while upholding strict privacy and regulatory standards.

The role emphasizes empathy, clear communication, and teamwork in a fast-paced pharmacy environment. We offer comprehensive health coverage, a 401(k) with match, paid time off, holidays, referral

Qualifications

• High School Diploma or equivalent.
• Current tech certification or registration as required by the state of employment.
• Excellent customer service skills and empathy.
• Excellent communication, listening, and attention to detail.
• Ability to identify problems and recommend solutions.
• Experience with Microsoft Office products, data entry, email, internet.
• Good math skills are essential.
• Enjoy working in a team environment.
• Possess a strong work ethic.
• Prior experience working in a retail pharmacy preferred.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider’ offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Education

High School Diploma or equivalent

Current state tech certification or registration

Tools

Dispensing software

Job description

Belmar Pharma Solutions in Odessa, FL, is seeking a Customer Experience Technician to deliver superior service and support for patients and providers. You will handle high-volume calls, process orders, and enter data into our dispensing system while upholding strict privacy and regulatory standards.

The role emphasizes empathy, clear communication, and teamwork in a fast-paced pharmacy environment. We offer comprehensive health coverage, a 401(k) with match, paid time off, holidays, referral