Pharmacy Customer Support Specialist

externallincarecareers; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers seeks a detail-oriented customer service specialist to support pharmacy operations in Wichita. The role involves answering questions, resolving problems, and ensuring compliance with physician direction.

Responsibilities include documenting calls, entering orders, updating demographics, reading patient orders, understanding pharmacy terminology, and assisting with employee training, while upholding accuracy and timeliness.

Qualifications

• High School Diploma or GED required or similar training.
• Computer entry required.
• Licensing may be required by location.

Responsibilities

• Communicate with customers via calls and assist with product/service questions.
• Document calls in the recordkeeping system.
• Enter customer orders and update demographic information.
• Read and interpret patient orders; explain pharmacy terminology.
• Assist with training of employees.

Skills

Customer communication

Documentation

Data entry

Pharmacy terminology

Team training

Education

High School Diploma or GED

Job description

externallincarecareers seeks a detail-oriented customer service specialist to support pharmacy operations in Wichita. The role involves answering questions, resolving problems, and ensuring compliance with physician direction.

Responsibilities include documenting calls, entering orders, updating demographics, reading patient orders, understanding pharmacy terminology, and assisting with employee training, while upholding accuracy and timeliness.