Pharmacy Customer Support Specialist

externallincarecareers; Waynesboro (Franklin County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare is seeking a frontline associate to communicate with customers, answer questions, and educate on products/services. The role includes data entry, documenting calls, and updating patient demographics in the system.

The candidate will read orders, understand prescription terminology, and assist coworkers while maintaining accurate records and complying with physician directions.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Question resolution

Documentation

Order entry

Demographic updates

Education

High School Diploma/GED

1–3 months related experience

Tools

Computer entry

Job description

Lincare is seeking a frontline associate to communicate with customers, answer questions, and educate on products/services. The role includes data entry, documenting calls, and updating patient demographics in the system.

The candidate will read orders, understand prescription terminology, and assist coworkers while maintaining accurate records and complying with physician directions.