Pharmacy Support & Customer Care Specialist

Lincare Holdings; Prospect Park (NJ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Job summary

Lincare Holdings in New Jersey seeks a customer service-focused associate to handle inbound and outbound calls, educate customers on products, and process orders. Role emphasizes accuracy in data entry and adherence to physician-directed service plans.

Responsibilities include documenting calls, updating demographics, and assisting with training while ensuring compliance with location-specific licensing requirements. Strong communication and clerical skills required.

Qualifications

• High School Diploma or GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet any licensing requirements necessary for specific location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the computerized record keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Customer communication

Data entry

Phone handling

Education

High School Diploma or GED

1–3 months related experience

Tools

Computer systems

Job description

Lincare Holdings in New Jersey seeks a customer service-focused associate to handle inbound and outbound calls, educate customers on products, and process orders. Role emphasizes accuracy in data entry and adherence to physician-directed service plans.

Responsibilities include documenting calls, updating demographics, and assisting with training while ensuring compliance with location-specific licensing requirements. Strong communication and clerical skills required.