Pharmacy Customer Support Specialist

Lincare Holdings Inc.; Upper Chichester Township (Delaware County); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings Inc. seeks a customer care specialist to support patients by handling inbound and outbound calls, assessing needs, and guiding them on products and services.

You will document interactions and enter orders in our computerized systems, ensuring accurate patient records. The role emphasizes clear communication, accuracy in demographics, and collaboration with coworkers to deliver education and service quality.

Qualifications

• High school diploma or GED, or 1–3 months related experience/training.
• Basic computer data entry skills required.
• May require location-specific licensing.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products and services.
• Assess compliance with physician orders.
• Answer questions and provide customer education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Carry out oral and written instructions.

Skills

Customer communication

Data entry

Phone-based support

Documentation

Education

High School Diploma / GED

Tools

Computer entry

Job description

Lincare Holdings Inc. seeks a customer care specialist to support patients by handling inbound and outbound calls, assessing needs, and guiding them on products and services.

You will document interactions and enter orders in our computerized systems, ensuring accurate patient records. The role emphasizes clear communication, accuracy in demographics, and collaboration with coworkers to deliver education and service quality.