Patient-Focused Pharmacy Support Specialist

Lincare; Franklin (NC); On-site; USD 48,712,000 - 63,039,000; Full time

Benefits offered by this job

Training opportunities

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare is seeking a customer service-oriented professional to handle inbound and outbound calls, educate customers on products and services, and document interactions accurately. The role involves verifying orders, updating demographic data, and assessing patient needs in a healthcare setting.

Candidates should be able to read pharmacy orders, understand medical terminology, and assist with training. Strong communication and data-entry skills are essential for success in this position.

Qualifications

• Read and analyze patient orders and related documents.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist in training other employees.
• Calculate figures for frequency and doses.
• Follow oral and written instructions with good judgment.
• Data entry is required.

Responsibilities

• Communicate with customers via inbound and outbound calls and automated dialer generated calls.
• Assess customer need for additional products or services.
• Assess customer compliance with physician orders.
• Answer questions and provide education regarding products or services.
• Document calls in the computerized record keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Document analysis

Pharmacy terminology

Interpersonal communication

Training others

Dose calculation

Follow instructions

Data entry

Education

High School Diploma / GED, or 1-3 months related experience

Job description

Lincare is seeking a customer service-oriented professional to handle inbound and outbound calls, educate customers on products and services, and document interactions accurately. The role involves verifying orders, updating demographic data, and assessing patient needs in a healthcare setting.

Candidates should be able to read pharmacy orders, understand medical terminology, and assist with training. Strong communication and data-entry skills are essential for success in this position.