Pharmacy Customer Care Specialist

Lincare Holdings Inc.; Lewisburg (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Lincare Holdings Inc. is seeking a customer-focused role to handle inbound and outbound calls, assess patient needs, educate customers on products and services, and maintain accurate records.

The position involves document handling, order entry, and updating demographic details, with emphasis on clear communication with patients and teammates. The role requires basic computer entry skills and the ability to interpret prescription terminology and physician orders.

Qualifications

• High School Diploma or GED or 1–3 months related experience.
• Computer entry is required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.

Skills

Customer service

Communication

Data entry

Education

High School Diploma / GED

Computer entry

Job description

Lincare Holdings Inc. is seeking a customer-focused role to handle inbound and outbound calls, assess patient needs, educate customers on products and services, and maintain accurate records.

The position involves document handling, order entry, and updating demographic details, with emphasis on clear communication with patients and teammates. The role requires basic computer entry skills and the ability to interpret prescription terminology and physician orders.