Pharmacy Customer Care Specialist

Lincare Holdings Inc.; Cottonwood (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings Inc. seeks a customer service–oriented individual to communicate with patients, answer questions, resolve problems, and determine ongoing product/service needs while supporting physician direction.

You will handle inbound/outbound calls, document interactions in a computerized system, and verify/update patient demographics. Strong communication and pharmacy terminology understanding are essential for success.

Qualifications

• Read and analyze patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients
• Assist with training of employees
• Calculate figures and amounts for dosing/frequency
• Apply common sense to oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound calls
• Documents calls and intakes in computerized record keeping system
• Verifies and updates demographic information in records

Skills

Document analysis

Pharmacy terminology

Communication

Employee training

Numerical calculations

Following instructions

Education

High school diploma or GED

Licensing requirements for location

Computer entry experience

Job description

Lincare Holdings Inc. seeks a customer service–oriented individual to communicate with patients, answer questions, resolve problems, and determine ongoing product/service needs while supporting physician direction.

You will handle inbound/outbound calls, document interactions in a computerized system, and verify/update patient demographics. Strong communication and pharmacy terminology understanding are essential for success.