Pharmacy Customer Support Specialist

Lincare Holdings Inc.; Eastanollee (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Job summary

Lincare Holdings Inc. in Georgia is seeking a customer service representative to handle inbound and outbound calls, assess customer needs, and educate patients on products and services.

You will document interactions and enter orders in the system, while keeping records updated with accurate demographic information. The role emphasizes clear communication, adherence to physician orders, and collaboration with coworkers to support patient care.

Qualifications

• High School Diploma or GED or 1–3 months related experience/training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicate with customers via inbound/outbound calls and dialer-generated calls.
• Assess customer needs for additional products/services and ensure compliance with orders.
• Educate customers about products/services and answer questions.
• Document calls in the computerized record keeping system and enter orders.
• Verify and update demographic information in records.

Skills

Customer service

Communication

Data entry

Documentation

Training support

Numerical calculation

Education

High School Diploma

GED

Related experience/training (1–3 months)

Tools

Dialer system

EHR/CRM software

Document management system

Job description

Lincare Holdings Inc. in Georgia is seeking a customer service representative to handle inbound and outbound calls, assess customer needs, and educate patients on products and services.

You will document interactions and enter orders in the system, while keeping records updated with accurate demographic information. The role emphasizes clear communication, adherence to physician orders, and collaboration with coworkers to support patient care.