Pharmacy Customer Support Specialist

Talentify; Rock Falls (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Talentify in Rock Falls, IL is seeking a customer service associate to handle inbound and outbound calls, answer questions, and support patient needs. You will document calls, process orders, and ensure accuracy of demographic data within healthcare workflows.

Responsibilities include training staff, applying pharmacy terminology, and ensuring adherence to physician directions. Compensation ranges from $15 to $20 per hour with comprehensive benefits.

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help train employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and educates customers about products/services
• Documents calls in record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Skills

Communication

Training

Documentation

Customer service

Data entry

Education

High school diploma or GED

Tools

Computerized record system

Job description

Talentify in Rock Falls, IL is seeking a customer service associate to handle inbound and outbound calls, answer questions, and support patient needs. You will document calls, process orders, and ensure accuracy of demographic data within healthcare workflows.

Responsibilities include training staff, applying pharmacy terminology, and ensuring adherence to physician directions. Compensation ranges from $15 to $20 per hour with comprehensive benefits.