Pharmacy Customer Support Specialist

Lincare Holdings; Jackson (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings in Kentucky seeks a customer-support associate to answer questions, resolve problems, and determine ongoing product/service needs while ensuring compliance with physician instructions.

Responsibilities include inbound/outbound calls, documenting calls in EMR, entering orders, verifying demographics, training staff, and handling dosage calculations; training and advancement opportunities are available.

Qualifications

• High School Diploma or GED, or 1–3 months related experience/training.
• Computer entry required.
• Licensing requirements may vary by location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Assist with training of employees.
• Calculate figures for frequency and doses dispensed.
• Carry out oral and written instructions.

Skills

Customer communication

Data entry

Pharmacy terminology

Training others

Problem solving

Education

High School Diploma or GED

1–3 months related experience/training

Tools

EMR system

Data entry software

Job description

Lincare Holdings in Kentucky seeks a customer-support associate to answer questions, resolve problems, and determine ongoing product/service needs while ensuring compliance with physician instructions.

Responsibilities include inbound/outbound calls, documenting calls in EMR, entering orders, verifying demographics, training staff, and handling dosage calculations; training and advancement opportunities are available.