Pharmacy Support & Patient Care Specialist

Lincare Holdings; Tyler (KY); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

Lincare Holdings in Kentucky is seeking a customer service representative to support patients and caregivers by answering questions, processing orders, and ensuring accurate patient records. You will handle inbound and outbound calls, educate customers on products and services, document interactions, and collaborate with healthcare professionals to maintain compliance and service quality.

This role emphasizes accuracy, empathy, and teamwork in a fast-paced environment with opportunities for

Qualifications

• High School Diploma or GED, or 1–3 months related experience or training.
• Computer entry required.
• Must meet any licensing requirements necessary for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls and calls from an automated dialer system.
• Assesses customer need for additional products/services and educates on options.
• Assesses customer compliance with physician orders and documents actions.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system and enters orders as needed.
• Verifies and updates demographic information in records.

Skills

Customer service

Phone communication

Data entry

Multitasking

Teamwork

Education

High School Diploma or GED

1–3 months related experience/training

Tools

Computer systems

CRM software

Medical terminology

Job description

Lincare Holdings in Kentucky is seeking a customer service representative to support patients and caregivers by answering questions, processing orders, and ensuring accurate patient records. You will handle inbound and outbound calls, educate customers on products and services, document interactions, and collaborate with healthcare professionals to maintain compliance and service quality.

This role emphasizes accuracy, empathy, and teamwork in a fast-paced environment with opportunities for