Pharmacy Customer Care Specialist

Lincare Holdings; Moraine (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings in Ohio is seeking a patient-focused Customer Support Associate to communicate with customers, answer questions, resolve problems, and support compliance with physician direction.

The role handles inbound and outbound calls, assesses needs for products and services, documents interactions, enters orders, verifies demographic data, and assists with training of staff while applying prescription terminology and dose calculations.

Qualifications

• Customer service experience and strong communication skills.
• Ability to enter data accurately and maintain records.
• Familiarity with basic pharmacy terminology and documentation.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Comprehends pharmacy prescription terminology.
• Assists with training of employees.

Skills

Customer service

Phone communication

Data entry

Documentation

Team training

Reading comprehension

Education

High School Diploma or GED

Computer entry experience

Licensing requirement per location

Job description

Lincare Holdings in Ohio is seeking a patient-focused Customer Support Associate to communicate with customers, answer questions, resolve problems, and support compliance with physician direction.

The role handles inbound and outbound calls, assesses needs for products and services, documents interactions, enters orders, verifies demographic data, and assists with training of staff while applying prescription terminology and dose calculations.