Healthcare Customer Support Specialist

Lincare-085e31c; Jackson (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare in Kentucky seeks a dedicated customer service representative to handle inbound and outbound calls, assess needs for products/services, and support compliance with physician orders. You will educate customers, document interactions, and enter orders in the system.

The role requires reading patient orders, accurate data entry, and training assistance, with a strong emphasis on clear communication and following written instructions.

Qualifications

• Read and analyze patient orders
• Effectively communicate with coworkers and patients
• Help with the training of employees
• Calculate figures and amounts for frequency and doses dispensed
• Apply oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and educates customers regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Skills

Customer service

Communication

Data entry

Documentation

Training others

Pharmacy calculations

Education

High School Diploma or GED

Tools

Computer systems

Job description

Lincare in Kentucky seeks a dedicated customer service representative to handle inbound and outbound calls, assess needs for products/services, and support compliance with physician orders. You will educate customers, document interactions, and enter orders in the system.

The role requires reading patient orders, accurate data entry, and training assistance, with a strong emphasis on clear communication and following written instructions.