Healthcare Customer Support & Education Specialist

Lincare Holdings Inc.; Newnan (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Lincare Holdings Inc. in Newnan, GA is seeking a customer service representative to handle inbound and outbound calls, assess customer needs for products/services, and ensure compliance with physician orders.

The role involves educating customers about products, documenting interactions, and entering orders into the system, with attention to accurate demographic updates and data entry.

Qualifications

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients.
• Assist with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in computerized records.

Skills

Customer communication

Question resolution

Documentation

Demographic data entry

Training assistance

Education

High School Diploma / GED

Computer data entry

Licensing requirements per location

Tools

Automated dialer system

Computerized records system

Job description

Lincare Holdings Inc. in Newnan, GA is seeking a customer service representative to handle inbound and outbound calls, assess customer needs for products/services, and ensure compliance with physician orders.

The role involves educating customers about products, documenting interactions, and entering orders into the system, with attention to accurate demographic updates and data entry.