Pharmacy Customer Support & Education Specialist

Lincare Holdings; Elkins (WV); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Training and advancement opportunities

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Job summary

Lincare Holdings in West Virginia seeks a customer service professional to assist patients by phone, answering questions, resolving problems, and ensuring compliance with physician directions.

The role covers inbound/outbound calls, order entry, data updates, and training support. It includes lifting up to 50 pounds and offers competitive benefits including medical, dental, vision, PTO, retirement savings, and tuition reimbursement.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense understanding to carry out instructions.

Skills

Customer communication

Data entry

Attention to detail

multitasking

Education

High School Diploma or GED

1-3 months related experience

Tools

Computerized record keeping system

Job description

Lincare Holdings in West Virginia seeks a customer service professional to assist patients by phone, answering questions, resolving problems, and ensuring compliance with physician directions.

The role covers inbound/outbound calls, order entry, data updates, and training support. It includes lifting up to 50 pounds and offers competitive benefits including medical, dental, vision, PTO, retirement savings, and tuition reimbursement.