Pharmacy Customer Support Specialist

Talentify; Rochester (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare is seeking a customer service professional to support patients by answering questions, resolving issues, and identifying additional product or service needs. The role involves documenting calls, entering orders, and verifying demographic information with accuracy.

The candidate should have strong communication skills, basic data entry ability, and the capacity to train other staff. Occasional lifting up to 50 pounds is required.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• This employee must occasionally lift and/or move up to 50 pounds.

Skills

Communication

Documentation

Patient interaction

Training others

Data entry

Education

High School Diploma / GED

1–3 months related experience

Licensing requirements vary by location

Tools

Computer systems

Electronic records system

Job description

Lincare is seeking a customer service professional to support patients by answering questions, resolving issues, and identifying additional product or service needs. The role involves documenting calls, entering orders, and verifying demographic information with accuracy.

The candidate should have strong communication skills, basic data entry ability, and the capacity to train other staff. Occasional lifting up to 50 pounds is required.