Pharmacy Customer Support Specialist

Talentify; Marquette (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Ongoing training

Comprehensive benefits

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Lincare is seeking a customer-focused associate to communicate with customers, answer questions, resolve problems, and educate them about products and services. You will document calls and enter orders in the system, while ensuring demographic data accuracy and adherence to physician directions.

The role involves lifting up to 50 pounds occasionally, training of employees, and contributing to a compliant, efficient service environment.

Qualifications

• High school diploma or GED; 1–3 months related experience/training
• Computer entry required
• Must meet licensing requirements for location

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess customer needs for additional products/services
• Assess customer compliance with physician orders
• Educate customers about products/services
• Document calls in computerized records
• Enter customer orders in the system
• Verify and update demographic information in records

Skills

Communication

Documentation

Customer education

Training others

Numerical calculation

Education

High School Diploma / GED

Tools

Computerized system

Job description

Lincare is seeking a customer-focused associate to communicate with customers, answer questions, resolve problems, and educate them about products and services. You will document calls and enter orders in the system, while ensuring demographic data accuracy and adherence to physician directions.

The role involves lifting up to 50 pounds occasionally, training of employees, and contributing to a compliant, efficient service environment.