Pharmacy Customer Service Associate

Walgreens; Westminster (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the pharmacy sector is seeking a customer-focused individual to join their team. The role involves engaging with customers, handling transactions, and supporting pharmacy operations. Ideal candidates will have strong communication skills and a commitment to providing exceptional service. Flexibility in working hours is essential.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles transactions at the cash register, including cash handling.
• Supports pharmacy operations and manages inventory.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products within the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Checks in and prices merchandise as directed by management.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying medication accuracy, and assisting with workflow management under supervision.
• Immediately reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy safety and quality standards.
• Follows all policies related to prescription dispensing and pharmacy operations, including legal and safety requirements.
• Handles telephone inquiries not requiring pharmacist intervention, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned by the Pharmacy Manager.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains displays, including seasonal and promotional setups, and performs store resets as needed.
• Assists with food and product placement, stock rotation, and inventory control following store policies.
• Maintains knowledge of store systems and equipment to provide effective customer service.
• Provides photo services, including passport photos, poster prints, and promotional products.
• Handles web order pick-up responsibilities, monitoring and fulfilling online orders.
• Supports store cleanliness and appearance through interior and exterior maintenance.
• Follows all company policies, maintains respectful relationships with coworkers, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification or relevant state certification through ongoing training and education.
• Participates in training sessions, completes required PPLs, and stays updated on healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.