Pharmacy Customer Service Associate

Walgreens; Plaistow (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a dedicated Customer Experience Associate in Plaistow, NH. The role involves engaging customers, resolving issues, and supporting pharmacy operations. Ideal candidates will possess strong customer service skills and maintain necessary certifications. Flexibility in working hours is required, including evenings and weekends.

Qualifications

• Must maintain PTCB certification and/or state certification as required.
• Fluency in English is mandatory.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Supports pharmacy operations and handles transactions efficiently.
• Maintains cleanliness and organization of store counters and shelves.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, and processing returns, refunds, and exchanges. Assists customers in locating products in the store.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and maintains records. Checks in and prices merchandise as directed by store management.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, filling prescriptions, verifying accuracy, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist and complies with company policies regarding pharmacy safety and quality standards.
• Follows all policies related to Good Faith Dispensing and pharmacy error reporting.
• Handles non-urgent phone calls, including those to physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and maintains asset protection procedures.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains visual displays, including promotional and seasonal setups.
• Assists with product placement and stock rotation, following store policies.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos and promotional products.
• Manages web pick-up orders, including monitoring, filling, and delivering orders to customers.
• Supports store cleanliness and appearance, ensuring a neat and orderly environment.
• Adheres to all company policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Maintains PTCB certification and/or state certification as required.
• Attends training sessions, completes required coursework, and stays updated on healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (excluding Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.