Pharmacy Customer Service Associate

Walgreens; Londonderry (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector seeks a Customer Service Representative to enhance customer experiences and support pharmacy operations. The role involves greeting customers, processing transactions, and ensuring compliance with pharmacy regulations. Ideal candidates will possess strong interpersonal skills and a commitment to customer satisfaction.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Processes transactions at the cash register and assists customers.
• Supports pharmacy operations and maintains compliance with policies.

Skills

Customer Service

Interpersonal Skills

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Processes transactions at the cash register, including handling cash, returns, exchanges, and refunds. Assists customers in locating products.
• Maintains cleanliness and merchandising of counters and shelves, manages inventory, and records transactions as directed by store leadership.
• Supports pharmacy operations by entering patient and drug information, assisting in prescription filling, verifying medication accuracy, and checking for interactions. Supports pharmacists with scheduling and workflow management.
• Immediately reports prescription errors to the pharmacist and complies with pharmacy policies and quality programs.
• Follows all policies regarding Good Faith Dispensing during prescription activities.
• Handles non-urgent phone calls, including those to physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, and damages.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Creates and maintains displays, including promotional and seasonal setups, and completes resets as needed.
• Assists with food product placement and stock rotation, following safety and policy guidelines.
• Operates store systems and equipment effectively.
• Provides customer service in the photo area, including passport photos, printing, and promotional products.
• Handles web order pickups and delivery.
• Supports store cleanliness and appearance, ensuring a neat environment.
• Adheres to company policies, maintains respectful relationships, and completes additional tasks as assigned.

Training & Personal Development

• Maintains PTCB certification and/or state registration through ongoing training and continuing education.
• Attends training sessions, completes required courses, and stays informed on healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.