Pharmacy Customer Service Associate

Walgreens; Hagerstown (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Pharmacy Customer Service Associate. This role focuses on delivering excellent customer service while assisting pharmacists and managing pharmacy operations. Ideal candidates will possess strong interpersonal skills and a commitment to customer satisfaction. Flexibility in scheduling is required, and candidates with PTCB certification will be preferred. Join us to make a difference in the lives of our customers!

Qualifications

• Requires fluency in English and a flexible work schedule.
• Preferred to have retail experience and good math skills.

Responsibilities

• Models and delivers a distinctive customer experience.
• Assists the pharmacist under direct supervision.
• Maintains store cleanliness and organization.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

Join to apply for the Pharmacy Customer Service Associate role at Walgreens

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions, including voids, returns, refunds, and exchanges, and assists customers in locating products.
• Maintains store cleanliness and organization, manages inventory, and performs store reset and merchandising tasks.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with inventory management.
• Ensures compliance with legal and company policies regarding pharmacy activities and regulated products.
• Provides customer service in the photo area and handles web order pickups.
• Participates in store maintenance and adheres to all policies and respectful workplace standards.

Training & Personal Development

• Earns and maintains PTCB certification or state-required registration.
• Attends training, completes continuing education, and stays informed on healthcare and pharmacy developments.
• Requires fluency in English and a flexible work schedule, including evenings and weekends.
• Preferred to have retail experience, prior Walgreens experience, good math, computer skills, and pharmacy knowledge; PTCB certification is a plus.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. Compensation ranges from $16 to $18 per hour, depending on various factors.