Pharmacy Customer Service Associate

Walgreens; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a dedicated individual to enhance customer experiences and support pharmacy operations. The role involves engaging with customers, assisting in transactions, and maintaining compliance with pharmacy regulations. Ideal candidates will possess strong customer service skills and be willing to work flexible hours. Ongoing training and certification are required to ensure the highest standards of service.

Qualifications

• Fluent in English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engage with customers and assist them for a positive experience.
• Support pharmacy operations and maintain compliance with policies.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

The job description provides a comprehensive overview of the roles and responsibilities, but it can be improved in terms of formatting and focus. I will organize it with clearer headings and concise bullet points, removing redundant or overly detailed information that may not be necessary for a high-level overview.

Customer Experience

• Engage with customers by greeting them and offering assistance, ensuring a positive experience.
• Model and share customer service best practices with team members.

Operations

• Provide courteous, friendly, and efficient service at checkout, including processing transactions and returns.
• Assist in maintaining store cleanliness, merchandising, inventory, and product placement.
• Support pharmacy operations by entering patient and drug information, assisting with prescriptions, and ensuring compliance with pharmacy policies and regulations.
• Handle phone inquiries, process third-party prescription claims, and support inventory management.
• Maintain compliance with legal and company policies regarding regulated products and pharmacy practices.
• Support store displays, stock rotation, and cleanliness.
• Provide photo services and web order fulfillment as needed.

Training & Personal Development

• Maintain PTCB certification and participate in ongoing training and education.

Qualifications

• Fluent in English (excluding Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.