Pharmacy Customer Service Associate

Walgreens; Catonsville (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a dedicated individual to enhance customer experience and support pharmacy operations. The role involves engaging with customers, managing inventory, and ensuring compliance with regulations. Ideal candidates will have strong interpersonal skills and a commitment to service excellence. Flexibility in working hours is essential, as is the ability to maintain high standards in a fast-paced environment.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Supports pharmacy operations and maintains compliance with laws.
• Handles inventory management and assists with store cleanliness.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or companion items.
• Registers customer purchases on the assigned cash register, collects cash, and distributes change as requested; handles voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products in the OTC aisle when possible.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store or shift management.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, filling prescriptions, verifying medication accuracy, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Immediately reports prescription errors to the pharmacist on duty and adheres to company policies regarding pharmacy errors and quality improvement.
• Follows all policies related to Good Faith Dispensing during prescription activities.
• Handles non-urgent telephone inquiries, including calls to physicians.
• Processes manual claims for third-party prescription services promptly and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, checking, and storing pharmaceuticals, and files claims for overages, shortages, or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food and product placement, stock rotation, and restocking activities.
• Maintains knowledge of store systems and equipment to provide effective customer service.
• Provides photo services, including passport photos and promotional printing, and manages web pickup orders.
• Supports store cleanliness and appearance, maintains respectful relationships with coworkers, and completes assigned tasks and special projects.

Training & Personal Development

• Earns and maintains PTCB certification through the designated program and/or state registration.
• Attends training sessions, completes required courses, and acquires continuing education credits to stay updated on healthcare and pharmacy developments.

Additional Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.