Pharmacy Customer Service Associate

Walgreens; Wheat Ridge (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pharmacy chain is seeking a Pharmacy Assistant to enhance customer experience and support pharmacy operations. Responsibilities include assisting customers, managing inventory, and ensuring compliance with safety regulations. The ideal candidate will maintain relevant certifications and provide excellent service in a fast-paced environment.

Qualifications

• Maintains PTCB certification or relevant state certification.
• Fluency in English required.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Supports pharmacy operations and manages inventory.
• Completes additional tasks and special assignments.

Skills

Customer Service

Communication

Operations Management

Education

PTCB Certification

Job description

The job description provides a comprehensive overview of the roles and responsibilities for a pharmacy assistant or similar position, covering customer service, operations, pharmacy support, and personal development. However, the formatting can be improved for better readability and engagement by using appropriate HTML tags. Additionally, some sections could be condensed or clarified to enhance focus and conciseness. Below is a refined version with improved formatting:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., proactive help, needs identification, service until satisfaction).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale, including trade-up and/or companion products.
• Operates the cash register, processes transactions, and handles returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures proper pricing.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow scheduling.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy safety and quality.
• Handles non-urgent telephone inquiries, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Assists with pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and filing related claims.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups.
• Supports product placement and stock rotation, especially for food items.
• Operates store systems and equipment knowledgeably.
• Provides photo services, including passport photos and promotional products.
• Manages web order pickups and maintains store cleanliness and appearance.
• Follows all company policies and maintains respectful coworker relationships.
• Completes additional tasks and special assignments as needed.

Training & Personal Development

• Maintains PTCB certification or relevant state certification/registration.
• Attends training, completes required courses, and acquires continuing education credits to stay updated on healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.