Pharmacy Customer Service Associate

Walgreens; Village of Mineola (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Walgreens is seeking a dedicated individual to enhance customer experiences and support pharmacy operations. The role involves assisting the pharmacist, engaging with customers, and ensuring compliance with safety standards. Ideal candidates will possess a PTCB certification and demonstrate strong communication skills. Flexibility in scheduling is essential.

Qualifications

• Maintains PTCB certification and completes ongoing training.
• Fluent in English and flexible to work evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Assists the pharmacist in pharmacy practice and processes prescriptions.
• Handles transactions and maintains store cleanliness.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Job Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under supervision, in pharmacy practice by using pharmacy systems to obtain patient and drug information and process prescriptions, in accordance with regulations.

Customer Experience

• Engages customers and patients by greeting them, offering assistance, resolving issues, and answering questions to ensure satisfaction.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service; recommends items and assists in locating products.
• Processes transactions, handles returns, refunds, and exchanges, and maintains store cleanliness and merchandise displays.
• Supports pharmacy activities such as entering information, filling prescriptions, verifying medicines, and assisting with workflow.
• Reports prescription errors immediately, complies with pharmacy policies, and maintains legal and safety standards.
• Handles non-urgent calls, processes third-party claims, and supports inventory management.
• Ensures compliance with laws regarding regulated products, maintains store displays, and supports stock rotation and product placement.
• Provides photo services, manages web order pickups, and maintains store appearance.
• Follows company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and completes ongoing training and education.

Additional Requirements

• Fluent in English (except Puerto Rico), willing to work flexible hours including evenings and weekends.