Pharmacy Customer Service Associate

Walgreens; New York (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading pharmacy and retail company is seeking customer-focused individuals to enhance customer experiences and assist in pharmacy operations. Responsibilities include greeting customers, processing sales, and maintaining store organization. Ideal candidates will be certified and fluent in English, with a commitment to providing excellent service.

Qualifications

• Must maintain PTCB certification and/or state certification as required.
• Fluency in English is required.

Responsibilities

• Engages customers by greeting them and offering assistance with products.
• Processes sales at the cash register and manages returns.
• Supports pharmacy operations and maintains inventory.

Skills

Customer Service

Interpersonal Skills

English

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or companion products.
• Processes sales at the cash register, handles payments, and manages returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Prices merchandise as directed.
• Supports pharmacy operations by entering patient and drug information, assisting with prescription filling, verifying medication accuracy, and checking for interactions. Supports pharmacy workflow and scheduling.
• Reports prescription errors immediately to the pharmacist and complies with pharmacy policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent phone calls, including communications with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storage. Maintains knowledge of asset protection and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Creates and maintains product displays, including promotional and seasonal setups, and performs resets as needed.
• Assists with food product placement, stock rotation, and inventory management.
• Operates store systems and equipment effectively.
• Provides customer service in the photo area, including passport photos, poster printing, and promotional products.
• Handles web order pickups and ensures timely delivery to customers.
• Maintains store cleanliness and appearance, and fosters respectful coworker relationships.
• Completes assigned tasks and special projects as required.

Training & Personal Development

• Maintains PTCB certification and/or state certification as required.
• Participates in training, completes continuing education, and stays updated on healthcare and pharmacy developments.

• Must be fluent in English (reading, writing, speaking), except in Puerto Rico.
• Willingness to work flexible hours, including evenings and weekends.