Pharmacy Customer Service Associate

Walgreens; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Experience Associate who will engage with customers, resolve issues, and support pharmacy operations. The role involves providing excellent service, handling transactions, and maintaining store organization. Candidates should have PTCB certification and be willing to work flexible hours.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Handles register transactions and assists with pharmacy operations.
• Maintains cleanliness and organization of counters and shelves.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles register transactions, including processing purchases, voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products when possible.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and records stock levels. Checks in and prices merchandise as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying medicines, and assisting pharmacists with workflow scheduling.
• Reports prescription errors immediately and complies with company policies regarding pharmacy safety and quality standards.
• Follows all policies related to Good Faith Dispensing and adheres to the Pharmacy Code of Conduct.
• Handles non-urgent phone calls, including those to physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Assists with pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection procedures and files claims for discrepancies.
• Ensures compliance with laws concerning regulated products like tobacco and alcohol.
• Creates and maintains store displays, and assists with resets and revisions.
• Supports product placement and stock rotation, especially for food items, using FIFO method.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos and promotional products.
• Manages web order pickups and deliveries.
• Supports store cleanliness and appearance, and maintains respectful coworker relationships.
• Completes special tasks and assignments as needed.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Attends training sessions and acquires ongoing healthcare and pharmacy knowledge.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.