Pharmacy Customer Service Associate

Walgreens; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in healthcare is seeking dedicated individuals to enhance customer experience and support pharmacy operations. The role requires excellent customer service skills, adherence to policies, and a commitment to personal development through ongoing training. Candidates should be flexible with working hours and maintain necessary certifications.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engage customers and assist with products and services.
• Handle transactions and maintain cleanliness of counters.
• Support pharmacy operations and ensure compliance with policies.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

The job description provides a comprehensive overview of the responsibilities and expectations for the role. However, the formatting can be improved for better readability and engagement. Additionally, some sections could be more concise to enhance clarity. Here is a refined version:

Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve issues and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits, to deliver a distinctive and delightful customer experience.

Operations

• Provide courteous, friendly, fast, and efficient service to customers.
• Recommend items and trade-up or companion products.
• Handle transactions at the cash register, including voids, returns, refunds, and exchanges. Assist customers in locating products.
• Maintain cleanliness and organization of counters and shelves, take inventory, and assist with merchandise pricing and stocking.
• Support pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow.
• Report prescription errors immediately and adhere to pharmacy policies and the Quality Improvement Program.
• Follow all policies regarding Good Faith Dispensing and comply with relevant laws for regulated products.
• Handle non-urgent phone calls, process third-party claims, and perform clerical duties as assigned.
• Assist with pharmacy inventory management and ensure asset protection.
• Ensure compliance with store policies on product placement and stock rotation, especially for food items.
• Maintain knowledge of store systems and equipment.
• Provide customer service in the photo area, including passport photos and promotional products.
• Manage web pick-up orders and assist with store maintenance to ensure a clean and orderly environment.
• Follow all company policies and foster respectful coworker relationships. Complete any additional tasks as assigned.

Training & Personal Development

• Maintain PTCB certification and complete required training and continuing education.
• Stay informed about healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.