Pharmacy Customer Service Associate

Walgreens; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Customer Service Associate to engage customers, assist with transactions, and support pharmacy operations. The ideal candidate will be customer-focused, detail-oriented, and willing to work flexible hours, including evenings and weekends. This role offers opportunities for personal development and requires maintaining PTCB certification.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Processes customer transactions and maintains store cleanliness.
• Supports pharmacy operations and adheres to company policies.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products in the OTC aisle when possible.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed by store management.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including using pharmacy systems to enter patient and drug information, ensuring accuracy, filling prescriptions, verifying medicines, and checking for interactions. Supports pharmacists in scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist on duty and adheres to company policies regarding pharmacy errors and quality improvement. Complies with the Walgreens Pharmacy Code of Conduct.
• Follows all policies regarding Good Faith Dispensing during prescription activities.
• Handles non-urgent telephone calls, including those to physicians.
• Processes manual claims for third-party prescription services efficiently and performs clerical duties as assigned.
• Supports pharmacy inventory management activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, errors, or damages involving Rx drugs.
• Ensures compliance with laws on regulated products like alcohol and tobacco.
• Builds and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food product separation and stock rotation following policies, ensuring proper product placement and FIFO method.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Manages web order pickups, including monitoring, filling, and delivering orders.
• Supports store cleanliness and appearance, ensuring a neat and orderly environment.
• Follows all company policies, maintains respectful coworker relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification through training and continuing education.
• Attends training sessions, completes PPLs, and stays updated on healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.