Pharmacy Customer Service Associate

Walgreens; Troy (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Customer Service Associate in Troy, Missouri. The role involves engaging with customers, handling transactions, and supporting pharmacy operations. Candidates must possess excellent communication skills and be willing to work flexible hours, including evenings and weekends. PTCB certification is required, ensuring compliance with pharmacy practices and regulations. Join a team dedicated to providing a delightful customer experience while maintaining high standards in service and operations.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Processes transactions and assists with product location.
• Maintains store cleanliness and supports pharmacy operations.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products, including taking them to OTC aisles when possible.
• Keeps counters and shelves clean and well-merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed by store management.
• Utilizes pharmacy systems to enter patient and drug information, ensuring accuracy, and assists pharmacists with prescription filling, verification, and scheduling.
• Reports prescription errors immediately to the pharmacist on duty and adheres to company policies regarding pharmacy errors and quality improvement.
• Follows all policies related to Good Faith Dispensing and complies with the Pharmacy Code of Conduct.
• Handles non-urgent telephone inquiries, including calls to physicians.
• Processes third-party prescription claims accurately and timely; performs clerical duties as assigned.
• Supports pharmacy inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and maintains asset protection procedures.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists in food and product placement, stock rotation, and restocking activities.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Handles web order pickups and delivers orders to customers.
• Supports store cleanliness and appearance, ensuring a neat and orderly environment.
• Follows all company policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Earns and maintains PTCB certification and/or state certification/registration.
• Attends training sessions, completes required coursework, and acquires continuing education credits to stay current in healthcare and pharmacy practices.

Additional Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.