Pharmacy Customer Service Associate

Walgreens; Basking Ridge (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Customer Service Associate to engage with customers, handle transactions, and support pharmacy operations. The role requires effective communication skills, flexibility in scheduling, and a commitment to maintaining a positive shopping experience. Ideal candidates will possess a PTCB certification and excel in customer service.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible schedules, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles transactions and supports pharmacy operations.
• Maintains store cleanliness and organization.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale to customers and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, and processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, verifying prescriptions, assisting in filling prescriptions, and supporting workflow scheduling.
• Reports prescription errors immediately to the pharmacist and adheres to company policies regarding pharmacy errors and quality improvement.
• Follows all policies related to Good Faith Dispensing and complies with pharmacy codes of conduct.
• Handles non-urgent telephone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for discrepancies.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains displays and completes resets as directed.
• Assists with product placement and stock rotation, especially for food items, following safety and quality standards.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos, prints, and promotional products.
• Handles web order pick-up responsibilities and ensures timely delivery to customers.
• Supports store cleanliness and maintenance, ensuring a neat and orderly environment.
• Follows all company policies and maintains respectful relationships with coworkers.
• Completes other tasks and special assignments as needed.

Training & Personal Development

• Maintains PTCB certification and/or state registration through ongoing training and continuing education.
• Attends training sessions, completes required coursework, and stays updated on healthcare and pharmacy developments.

Additional Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible schedules, including evenings and weekends.