Pharmacy Customer Service Associate

Walgreens; Springfield (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Walgreens is seeking a dedicated individual to enhance customer experience and assist in pharmacy operations. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations. Ideal candidates will possess strong communication skills and a commitment to customer service.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Registers sales and provides efficient checkout service.
• Assists the pharmacist in the practice of pharmacy.

Skills

Customer Service

Communication

Math Skills

Education

PTCB Certification

Job description

Job Description

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and suggests trade-up and/or companion items.
• Registers customer purchases, processes transactions, and handles returns, refunds, and exchanges. Assists customers in locating products.
• Keeps counters and shelves clean and well merchandised, manages inventory, and maintains records.
• Utilizes pharmacy systems to enter patient and drug information, assist in prescription filling, and verify medication accuracy.
• Reports prescription errors immediately and adheres to pharmacy policies and procedures.
• Handles telephone inquiries related to pharmacy services.
• Processes third-party prescription claims and supports pharmacy inventory management.
• Ensures compliance with laws regarding regulated products.
• Constructs and maintains store displays, and assists with product placement and stock rotation.
• Provides customer service in the photo area, including digital passport photos and promotional products.
• Assumes web pick-up responsibilities and maintains store cleanliness and organization.
• Follows all company policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Maintains PTCB certification and completes ongoing training and continuing education.

External Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Experience in retail or with Walgreens preferred.
• Good math and computer skills, knowledge of inventory control, and PTCB certification are preferred.

We consider employment of qualified applicants with arrest and conviction records. We are an Equal Opportunity Employer, including disability/veterans. Compensation depends on various factors. This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.