Pharmacy Customer Service Associate

Walgreens; Ledgewood (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pharmacy chain is seeking a Customer Service Associate in Ledgewood, NJ. The role involves delivering exceptional customer experiences, assisting pharmacists, and ensuring store operations run smoothly. Candidates must be fluent in English and flexible with hours. Join a dynamic team dedicated to customer satisfaction and pharmacy excellence.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Registers sales and provides efficient checkout service.
• Assists pharmacist with prescriptions and patient information.
• Maintains store cleanliness and organizes shelves.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under supervision, in pharmacy practice, including using pharmacy systems to obtain patient and drug information and process prescriptions, in accordance with regulations.

Customer Experience

• Engages customers and patients by greeting them and offering assistance. Resolves issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits, to deliver a memorable customer experience.

Operations

• Provides courteous, friendly, and efficient service.
• Recommends additional products and assists customers in locating items.
• Handles transactions, including voids, returns, refunds, and exchanges, and assists customers in the OTC aisle when possible.
• Keeps shelves clean and organized, takes inventory, and maintains records.
• Supports pharmacy duties such as entering patient info, filling prescriptions, verifying medications, and assisting with workflow.
• Reports prescription errors immediately and follows company policies regarding pharmacy safety and conduct.
• Handles non-urgent phone calls, processes third-party claims, and supports inventory management.
• Ensures compliance with laws for regulated products and maintains store displays and product placement.
• Provides photo services, web pick-up support, and assists with store maintenance and cleanliness.
• Maintains respectful coworker relationships and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

• Fluency in English required (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.