Pharmacy Customer Service Associate

Walgreens; Metter (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Customer Service and Sales Associate. The role involves assisting customers, supporting pharmacy operations, and ensuring a positive shopping experience. Candidates must be fluent in English and willing to work flexible hours, including evenings and weekends. Join a team dedicated to delivering exceptional service and maintaining high standards in pharmacy practice.

Qualifications

• Fluent in English.
• Willing to work flexible hours.

Responsibilities

• Deliver a delightful customer experience.
• Assist pharmacist in pharmacy practice.
• Maintain cleanliness and organization of counters.

Skills

Customer Service

Communication

Teamwork

Education

PTCB Certification

Job description

Customer Service and Sales

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.

Pharmacy Assistance

• Assists the pharmacist under supervision in pharmacy practice, using pharmacy systems to obtain patient and drug information, and processing prescriptions.

Customer Engagement

• Greet customers and patients, offer assistance, resolve issues, and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provide courteous, friendly, fast, and efficient service.
• Recommend items, process transactions, and assist customers in locating products.
• Maintain cleanliness and organization of counters and shelves, manage inventory, and perform pricing and stocking duties.
• Support pharmacy operations, including entering patient and drug info, filling prescriptions, verifying medicines, and assisting with workflow.
• Report prescription errors immediately and adhere to pharmacy policies, including Good Faith Dispensing and the Pharmacy Code of Conduct.
• Handle telephone inquiries, process third-party claims, and support inventory management activities.
• Ensure compliance with laws regarding regulated products and maintain store displays and product placement as directed.
• Assist with food and product stock management, store system and equipment operation, and customer service in the photo area.
• Manage web order pickups and maintain store cleanliness and organization.

Training & Personal Development

• Maintain PTCB certification and participate in training and continuing education to stay updated on healthcare and pharmacy developments.

Additional Requirements

• Must be fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.